Musée d’art de Joliette

The Musée d'art de Joliette (MAJ) is committed to the protection of privacy in the collection of personal information necessary for the operation and use of our website and social networks.

Here are some of the types of personal information we collect about you:

• name and language of correspondence;

• contact details, telephone number, physical address and e-mail address;

• payment information (including card number, expiry date and CVV code);

• ticket reservation, donation or other complementary service information;

• date of birth;

• cultural interests and preferences.

Personal information is collected via our various points of contact (call center, ticketing platform, website and social networks), notably when booking and purchasing an admission ticket, for a donation or the use of a complementary service, communicating with customer service, participating in a survey or interacting on our social media accounts.

We use and disclose personal information in order to:

• make reservations or purchase tickets for events presented by the MAJ, by tenants or by event organizers who use our services;

• establish and confirm your identity;

• respond to inquiries and manage customer accounts;

• develop marketing, market analysis and survey strategies;

• target needs, interests and preferences and inform users of our complementary activities and services;

• control the quality of customer service and prevent fraud.

The MAJ offers ticketing services on behalf of various event organizers. These events may be held on our premises or elsewhere. It is therefore possible to transmit some of your personal information to event organizers when you purchase tickets, and organizers may contact you directly in connection with events or promotional offers.

We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our site. They contain information such as display language and certain browsing habits. This data is used for statistical purposes, as well as to activate certain functions and facilitate your browsing. The information collected by cookies is confidential at all times. You can disable or block them by configuring your browser settings.

From time to time, our Web site may provide hyperlinks to other sites. Information exchanged on these sites is not subject to this Privacy Policy, but to those of the external sites concerned, if any. In such cases, we invite you to consult them before disclosing your personal information.

Your personal information will be kept only for the time necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

You may request access to the personal information we hold about you, as permitted or required by law. Before doing so, we will verify your identity. In some cases, a written request may be required.

If there are any changes to be made to your personal information, it is preferable to contact us promptly by telephone or e-mail in order to keep your file and our databases up to date.

If you have any questions or comments about this Policy or if you wish to request access to or correction of your personal information, please contact us by e-mail or by mail at:

Mrs Hélène Lacharité
Head of Operations
145, rue du Père-Wilfrid-Corbeil
Joliette (Québec) J6E 4T4
confidentialite@museejoliette.org
450-756-0311, ext. 221

The person responsible for the protection of personal information will contact you within thirty (30) days of receiving your e-mail.

We may modify the content of this Privacy Policy at any time. We therefore invite you to consult it regularly in order to remain informed of the way in which we handle personal information.